Joe Kane
I'm an IT Systems Analyst▋
A dedicated IT engineer with a background in network engineering, IT operations and cloud security — I secure and run the infrastructure businesses rely on. The rest of the time I build my own software, most recently Nexus, a self-hosted live support wallboard — Zendesk Support + Talk live-tested, with Freshdesk, Freshservice, Jira and more.
Nexus — live support wallboard
Real-time helpdesk data — Zendesk (Support + Talk) live-tested, with Freshdesk, Freshservice, Jira Service Management, HaloPSA and more — on a beautiful, fully-configurable board built for wall TVs, desk monitors, phones, the desktop, and inside Zendesk itself. One codebase ships to web, desktop, iOS, Android and the Zendesk app.
From keeping the lights on → to shipping product
Run & analyse
Support, troubleshoot and improve the systems a business runs on — the analyst day job, where I learned what teams actually need on screen.
Design & build
Turn those needs into real software — from a single React component to a self-hosted product that ships to five platforms from one codebase.
Ship & maintain
CI on every PR, encrypted secrets, Docker images, automatic licence renewal — production-minded so it keeps working after launch.
There's more in work.json, a track record in resume.md, and the fastest way to reach me is contact.ts.